Terms of Service

1. Definitions

"Startup Kit" means the Premium Cleaning Business Startup Kit, consisting of eight (8) proprietary documents, business frameworks, protocols, templates, and associated instructional materials provided through the Client Portal.

"Platform" means the custom website built and hosted on behalf of the Client, including the estimate engine, booking system, Clean+ membership framework, careers pages, AI support center, gift card system, and all associated web pages.

"Client Portal" means the password-protected online portal at portal.greencleaningbusiness.com where the Client accesses the Startup Kit, onboarding forms, task lists, messaging, files, and billing.

"Platform Subscription" means the monthly recurring fee for hosting, maintenance, security, and content updates to the Platform after launch.

"City Page" means an SEO-optimized service area landing page created for a specific city or geographic area.

"Onboarding Period" means the approximately thirty (30) day period beginning when the Client submits the completed Onboarding Intake Form and ending when the Client's Platform goes live.

"Intellectual Property" means all proprietary content, systems, frameworks, trademarks, trade secrets, methodologies, and documentation contained in the Startup Kit, including but not limited to the ColoredClean™ system, the Greentified™ standard, pricing frameworks, operational protocols, and all associated branding.

2. Scope of Services

2.1 What the Client Receives

Upon payment of the Deposit (defined in Section 3), the Company shall provide:

• Immediate access to all eight (8) Startup Kit documents via the Client Portal;
• Access to the Onboarding Intake Form;
• A dedicated messaging channel for communication with the Company;
• A task-based onboarding checklist.

Upon payment of the Balance (defined in Section 3) and completion of the Onboarding Period, the Company shall provide:

• A fully built, conversion-optimized website customized with the Client's brand, city, service area, and pricing;
• Integration with the Client's scheduling platform (Square recommended; alternatives available as custom development);
• Up to five (5) SEO-optimized City Pages at no additional charge;
• SSL encryption, daily backups, and hosting on enterprise-grade infrastructure;
• Domain pointing and site launch.

2.2 What the Client Does NOT Receive

The Startup Kit and Platform do NOT include:

• Marketing services, advertising management, or lead generation of any kind;
• Business coaching, mentorship, or ongoing consulting beyond the scope of the Platform;
• Cleaning supplies, equipment, or physical products;
• Employee recruitment, hiring, payroll processing, or HR management;
• Legal advice, tax advice, accounting services, or regulatory compliance;
• Insurance procurement or risk management services;
• Guarantees of revenue, profit, customers, or business success of any kind (see Section 8).

3. Payment Terms

3.1 Pricing

The total price of the Premium Cleaning Business Startup Kit is Nine Thousand Nine Hundred Ninety-Five Dollars ($9,995.00), payable in two installments:

Deposit: Four Thousand Nine Hundred Ninety-Five Dollars ($4,995.00), due at purchase. The Deposit is non-refundable (see Section 4). Payment of the Deposit grants the Client immediate access to the Startup Kit documents and initiates the Onboarding Period upon submission of the completed Onboarding Intake Form.

Balance: Five Thousand Dollars ($5,000.00), due upon the Client's approval of the staging website and before the domain is pointed and the Platform goes live. The Company shall not launch the Client's Platform until the Balance is paid in full.

3.2 Platform Subscription

Following the launch of the Client's Platform, the Client agrees to pay Two Hundred Forty-Nine Dollars ($249.00) per month for the Platform Subscription. The Subscription begins on the date the Client's Platform goes live and continues on a month-to-month basis until terminated in accordance with Section 5.

The Platform Subscription includes: hosting, SSL encryption, daily backups, 99.9% uptime monitoring, security patches, malware scanning, firewall protection, performance optimization, content text updates, pricing updates, service description edits, add-on configuration changes in the estimate engine, and seasonal pricing adjustments.

The Platform Subscription does NOT include: structural modifications to website architecture, custom development, third-party integrations beyond Square, redesigns, new feature builds, or any services not explicitly listed above.

3.3 City Page Add-Ons

The first five (5) City Pages are included at no additional charge. Additional City Pages are Ninety-Nine Dollars ($99.00) each, delivered within three to five (3–5) business days of request.

3.4 Payment Method

All payments are processed through Stripe. The Client agrees to provide a valid payment method and keep it current for the duration of the Platform Subscription. Failed subscription payments will be retried per Stripe's default retry schedule. If payment is not received within fifteen (15) days of the due date, the Company may suspend Platform access until payment is received (see Section 5.4).

3.5 Taxes

All prices are exclusive of applicable sales tax, use tax, or value-added tax. The Client is responsible for all taxes arising from this Agreement.

4. Refund Policy

4.1 Deposit

The Deposit ($4,995.00) is non-refundable. Upon payment, the Client receives immediate access to all eight (8) Startup Kit documents, which constitute proprietary intellectual property and trade secrets. Because the Startup Kit is delivered digitally and access is granted immediately, the Deposit cannot be reversed, refunded, or charged back under any circumstances, including but not limited to: the Client deciding not to start a cleaning business, the Client finding the materials unsuitable for their market, the Client's business failing, or the Client discovering alternative resources.

4.2 Balance

The Balance ($5,000.00) is due upon approval of the staging website and before Platform launch. If the Client has not submitted the completed Onboarding Intake Form within ninety (90) days of the Effective Date, the Company reserves the right to consider the project abandoned and retain the Deposit without further obligation. No refund of the Balance shall be issued after Platform launch.

4.3 Platform Subscription

The Platform Subscription may be cancelled at any time with thirty (30) days' written notice (see Section 5.3). No partial-month refunds are provided. Prepaid subscription periods are non-refundable.

4.4 Chargebacks

If the Client initiates a chargeback or payment dispute with their bank or credit card company for any payment made under this Agreement, the Company reserves the right to: immediately suspend all Client Portal access and Platform services; pursue collection of the disputed amount plus any associated chargeback fees; and terminate this Agreement without further obligation to the Client.

5. Term and Termination

5.1 Term

This Agreement begins on the Effective Date and continues for as long as the Client maintains an active Platform Subscription, unless terminated earlier in accordance with this Section.

5.2 Termination by Client

The Client may terminate the Platform Subscription at any time by providing thirty (30) days' written notice to the Company at support@greencleaningbusiness.com. Upon termination:

• The Platform will be taken offline at the end of the current billing period;
• The Client retains ownership of their brand name, logo, business entity, client data, and any content they provided during onboarding;
• The Client does NOT retain the website source code, estimate engine code, design templates, or any Platform technology (see Section 7);
• The Company will provide a CSV export of the Client's client/customer data upon request within thirty (30) days of termination;
• Access to the Client Portal and Startup Kit documents will be revoked.

5.3 Termination by Company

The Company may terminate this Agreement immediately and without refund if the Client:

• Breaches any provision of this Agreement;
• Fails to pay the Platform Subscription for thirty (30) or more days;
• Uses the Startup Kit or Platform for illegal, fraudulent, or unethical purposes;
• Redistributes, resells, or shares the Startup Kit materials with third parties (see Section 6);
• Engages in conduct that, in the Company's sole discretion, damages the reputation or integrity of the Company's brand.

5.4 Suspension for Non-Payment

If any payment is overdue by fifteen (15) or more days, the Company may suspend the Client's Platform (taking the website offline) and Client Portal access until all outstanding amounts are paid. Suspension does not relieve the Client of the obligation to pay amounts due.

6. Intellectual Property and Confidentiality

6.1 Company IP

The Startup Kit, all eight (8) documents, the Platform architecture, estimate engine logic, Clean+ membership framework, ColoredClean™ system, Greentified™ standard, and all associated materials, code, designs, and documentation are and shall remain the exclusive intellectual property of the Company.

The Client is granted a limited, non-exclusive, non-transferable, revocable license to use the Startup Kit materials solely for the purpose of operating one (1) cleaning business. This license does not transfer ownership of any intellectual property to the Client.

6.2 Prohibited Use

The Client shall NOT:

• Copy, reproduce, redistribute, resell, sublicense, or share the Startup Kit documents or any portion thereof with any third party;
• Use the Startup Kit to create a competing product, consulting service, training program, or franchise system;
• Reverse-engineer, decompile, or extract source code from the Platform;
• Remove, alter, or obscure any proprietary notices, trademarks, or branding from the Startup Kit or Platform;
• Share Client Portal login credentials with anyone other than the authorized purchaser;
• Claim authorship or ownership of any Company IP.

6.3 Confidentiality

The Client acknowledges that the Startup Kit contains trade secrets and proprietary business information. The Client agrees to maintain the confidentiality of all materials and not disclose any proprietary information to third parties. This obligation survives termination of this Agreement.

6.4 Client IP

The Client retains full ownership of: their business name, legal entity, logo, brand colors, original written content (such as "Who We Are" page text), customer data, financial data, and any original materials they provide during onboarding. The Company claims no ownership over Client-provided content.

6.5 Remedies for Breach

If the Client breaches any provision of this Section 6, the Company may, in addition to any other remedies available at law or in equity: immediately terminate this Agreement and revoke all access; pursue injunctive relief; and seek damages including but not limited to the full retail value of the Startup Kit ($9,995.00) for each unauthorized distribution or use.

7. Platform Ownership and Data

7.1 Website Ownership

The Client's custom website is built on the Company's proprietary Platform architecture and hosted on the Company's infrastructure. The Client owns their brand, content, and data. The Client does NOT own the underlying website code, design system, estimate engine, Clean+ framework, or any Platform technology. The Platform is licensed, not sold.

7.2 Domain

The Client owns their domain name and retains full control of their domain registrar account. If this Agreement is terminated, the Client may point their domain elsewhere. The Company will not interfere with the Client's domain ownership.

7.3 Client Data

The Client owns all client/customer data collected through their Platform (names, emails, phone numbers, booking history, payment data). Upon termination, the Company will provide a CSV export of client data within thirty (30) days of written request. The Company shall not sell, share, or use Client's customer data for any purpose other than operating the Client's Platform.

7.4 Hosting and Availability

The Company shall use commercially reasonable efforts to maintain 99.9% uptime for the Platform. The Company is not liable for downtime caused by: scheduled maintenance (with reasonable advance notice), force majeure events, third-party hosting provider outages, DDoS attacks or security incidents beyond the Company's control, or the Client's actions or modifications to DNS records.

8. No Guarantee of Results

8.1 No Income or Revenue Guarantee

The Company makes absolutely no guarantee, representation, or warranty regarding the Client's potential income, revenue, profit, or business success. Any references to the Company's pilot business revenue ($520,274), transaction count (1,110+), or any other financial figures are historical data from a specific business in a specific market and are provided solely for informational and illustrative purposes. These figures do not constitute a projection, forecast, promise, or guarantee of similar results for the Client.

8.2 Results Depend Entirely on the Client

The Client acknowledges and agrees that their business results depend entirely on factors outside the Company's control, including but not limited to:

• The Client's local market conditions, competition, and economic environment;
• The Client's effort, execution, skill, and business judgment;
• The Client's pricing decisions, marketing investments, and advertising effectiveness;
• The Client's ability to recruit, train, and retain employees;
• The Client's compliance with local, state, and federal laws and regulations;
• The Client's customer service quality and client retention;
• General economic conditions, seasonal fluctuations, and unforeseen events.

8.3 Not Responsible for Client Marketing

The Company is not responsible for the Client's marketing strategy, advertising spend, ad performance, search engine rankings, lead generation, lead conversion, social media presence, or any other marketing activity. The Startup Kit provides a marketing-ready website and digital infrastructure. How the Client drives traffic to that website is entirely the Client's responsibility. The Company does not manage, optimize, or guarantee the performance of any advertising campaigns, SEO results, or marketing channels.

8.4 Not Responsible for Client Operations

The Company is not responsible for the Client's day-to-day business operations, including but not limited to: employee management, customer disputes, service quality, scheduling, payroll, insurance, licensing, tax compliance, or any operational failures. The Startup Kit provides operational frameworks and templates. The Client is solely responsible for implementing, adapting, and executing those frameworks in compliance with all applicable laws.

8.5 Not a Franchise

The Startup Kit is not a franchise. The Company does not control the Client's business operations, territory, pricing, suppliers, employees, or marketing. The Client operates as an independent business owner with full autonomy and full responsibility for all business decisions and outcomes. Nothing in this Agreement creates a franchise, partnership, joint venture, employment, or agency relationship between the Company and the Client.

8.6 No Legal, Tax, or Financial Advice

The Startup Kit includes legal templates (Privacy Policy, Terms of Service, Clean+ Membership Agreement) for reference purposes only. These templates do NOT constitute legal advice. The Client is solely responsible for having all legal documents reviewed and approved by a licensed attorney in their jurisdiction before use. The Company is not a law firm, accounting firm, or financial advisory firm and does not provide legal, tax, or financial advice.

9. Limitation of Liability

9.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CLIENT TO THE COMPANY UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.2 Exclusion of Damages

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF CUSTOMERS, LOSS OF DATA, LOSS OF GOODWILL, COST OF SUBSTITUTE SERVICES, OR ANY DAMAGES ARISING FROM THE CLIENT'S USE OR INABILITY TO USE THE STARTUP KIT OR PLATFORM, REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Acknowledgment

The Client acknowledges that the limitations set forth in this Section 9 are a fundamental element of the bargain between the parties, and the Company would not provide the Startup Kit without these limitations.

10. Indemnification

The Client agrees to indemnify, defend, and hold harmless the Company, its owners, officers, directors, employees, agents, and affiliates from and against any and all claims, demands, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to:

• The Client's use of the Startup Kit or Platform;
• The Client's operation of their cleaning business;
• The Client's breach of this Agreement;
• Any claim by a third party (including the Client's customers, employees, or contractors) arising from the Client's business operations;
• The Client's violation of any law, regulation, or ordinance;
• Any claim related to the Client's marketing, advertising, or promotional activities;
• Any employment or labor dispute involving the Client's workers;
• Any claim related to the Client's use of the legal templates provided in the Startup Kit.

11. Disclaimers

THE STARTUP KIT AND PLATFORM ARE PROVIDED "AS IS" AND "AS AVAILABLE." THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Without limiting the foregoing, the Company does not warrant that:

• The Startup Kit will meet the Client's specific requirements or expectations;
• The Platform will be uninterrupted, error-free, or completely secure;
• Any information provided in the Startup Kit is current, accurate, or complete for the Client's jurisdiction;
• The Startup Kit will produce any specific financial results;
• The legal templates are sufficient for the Client's jurisdiction without modification by a licensed attorney.

12. Dispute Resolution

12.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws provisions.

12.2 Informal Resolution

Before initiating any formal dispute resolution process, the parties agree to attempt to resolve any dispute informally through direct communication for a period of thirty (30) days.

12.3 Arbitration

Any dispute, claim, or controversy arising from or related to this Agreement that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Travis County, Texas. The arbitrator's decision shall be final and binding.

12.4 Class Action Waiver

THE CLIENT AGREES THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

12.5 Attorney's Fees

In any arbitration or legal proceeding arising from this Agreement, the prevailing party shall be entitled to recover its reasonable attorney's fees and costs from the non-prevailing party.

13. General Provisions

13.1 Entire Agreement

This Agreement constitutes the entire agreement between the parties regarding the subject matter hereof and supersedes all prior and contemporaneous agreements, representations, and understandings, whether written or oral.

13.2 Amendments

The Company may update these Terms from time to time. Material changes will be communicated to the Client via the Client Portal or email with thirty (30) days' advance notice. Continued use of the Platform after the effective date of changes constitutes acceptance of the updated terms.

13.3 Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.4 Waiver

The failure of the Company to enforce any provision of this Agreement shall not constitute a waiver of that provision or the right to enforce it in the future.

13.5 Assignment

The Client may not assign or transfer this Agreement or any rights hereunder without the Company's prior written consent. The Company may assign this Agreement freely.

13.6 Force Majeure

The Company shall not be liable for any delay or failure to perform any obligation under this Agreement due to causes beyond its reasonable control, including but not limited to: natural disasters, pandemics, government actions, internet or telecommunications failures, cyberattacks, power outages, or third-party service provider failures.

13.7 Notices

All notices under this Agreement shall be sent to support@greencleaningbusiness.com for the Company and to the email address the Client provided at purchase for the Client.

13.8 Independent Contractor

The Client is an independent business owner. Nothing in this Agreement creates an employment, agency, partnership, joint venture, or franchise relationship between the parties.

13.9 Survival

Sections 4 (Refund Policy), 6 (Intellectual Property), 8 (No Guarantee of Results), 9 (Limitation of Liability), 10 (Indemnification), 11 (Disclaimers), and 12 (Dispute Resolution) shall survive termination of this Agreement.

14. Acceptance

By submitting payment for the Premium Cleaning Business Startup Kit, the Client acknowledges that they have read, understood, and agree to be bound by all terms and conditions of this Agreement.

Payment of the Deposit constitutes electronic acceptance of this Agreement and has the same legal force and effect as a handwritten signature.